- 处理一天：通过您对TD产品、服务和解决方案的了解，提供友好的支持，努力提供卓越的客户服务体验。
- 高效解决问题：通过提出问题并同情客户的担忧，在第一个联系点解决客户的询问。
- 实现您的目标：始终如一地实现绩效目标，包括客户体验调查结果、建议和质量目标、合规性法规和生产力目标。
- 永不停止学习：积极参与持续的培训和辅导支持，帮助您在角色中继续成长和发展。
- Make people’s day: strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions.
- Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
- Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
- Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.
- 出色的倾听技巧和好奇心，可以帮助客户满足他们的需求并解决问题。（有金融或服务行业经验者优先）
- 能够快速准确地在计算机系统、应用程序和多个屏幕中进行多任务处理和导航，同时平衡性能以满足各种指标。
- 在各种设备（例如智能手机、平板电脑、笔记本电脑、耳机等）上的数字素养。
- 在应对具有挑战性的情况时具有灵活性、弹性和积极的态度。
- 在管理敏感客户信息时，应符合与服务和销售实践相关的法规和合规性准则，保持完整性。
- High School Diploma or equivalent
- Bilingual: French & English
- Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)
- Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
- Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
- Flexibility, resiliency, and a positive attitude when responding to challenging situations.
- Ability to work both independently and as part of a team.
- Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.
| 求职蒙特利尔招聘 | |
