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TD Bank招聘全职双语联络中心代表,快来看看吧!

2025-11-05 15:46:29

今日工作推荐

招聘公司：TD Bank‍
公司简介：道明银行是北美分行第六大银行，为全球金融中心多个地点运营的三项主要业务的2200万客户提供服务：加拿大零售，包括道明加拿大信托，道明汽车金融加拿大，道明财富，道明直接投资和道明保险；美国零售，包括道明银行，美国最便利的银行，美国道明汽车金融公司以及对TD Ameritrade的投资；和批发银行业务，包括道明证券。‍‍
招聘工作：双语联络中心代表
工作性质：全职
工作内容：

处理一天：通过您对TD产品、服务和解决方案的了解，提供友好的支持，努力提供卓越的客户服务体验。
高效解决问题：通过提出问题并同情客户的担忧，在第一个联系点解决客户的询问。
实现您的目标：始终如一地实现绩效目标，包括客户体验调查结果、建议和质量目标、合规性法规和生产力目标。
永不停止学习：积极参与持续的培训和辅导支持，帮助您在角色中继续成长和发展。
Make people’s day: strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions.
Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.

职位要求：

高中文凭或同等学历
双语：法语和英语
出色的倾听技巧和好奇心，可以帮助客户满足他们的需求并解决问题。（有金融或服务行业经验者优先）
能够快速准确地在计算机系统、应用程序和多个屏幕中进行多任务处理和导航，同时平衡性能以满足各种指标。
在各种设备（例如智能手机、平板电脑、笔记本电脑、耳机等）上的数字素养。
在应对具有挑战性的情况时具有灵活性、弹性和积极的态度。
能够独立工作和作为团队的一部分工作。
在管理敏感客户信息时，应符合与服务和销售实践相关的法规和合规性准则，保持完整性。
High School Diploma or equivalent
Bilingual: French & English
Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)
Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
Flexibility, resiliency, and a positive attitude when responding to challenging situations.
Ability to work both independently and as part of a team.
Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.