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Bombardier Inc.招聘全职客户体验经理,快来申请吧!

2025-12-07 02:55:25

今日工作推荐

招聘公司：Bombardier Inc.
公司简介：庞巴迪公司是一家总部位于加拿大魁北克省蒙特利尔的交通运输设备跨国制造商。主要产品有支线飞机、公务喷气式飞机、铁路及高速铁路机车，以及城际轨道交通装备制造等。
招聘工作：客户体验经理
工作性质：全职
工作内容：

从项目管理的角度来看，负责开发和运营用于飞机改装和升级以及互联飞机技术的新补充型号证书（STC），包括与零件和服务中心运营团队合作开发可持续流程和工具。
支持并与产品规划团队合作创建产品路线图，确保纳入新兴技术、行业和监管变化以及市场趋势。
将产品开发工作重点放在客户需求上，同时详细了解竞争对手的产品、不断变化的客户需求、行业趋势以及与公务机相关的新兴技术。
领导庞巴迪数千种售后市场产品组合的管理和优化，以确保竞争力。
管理负责执行年度产品开发管道的项目经理团队，包括与内部和外部团队合作的会议时间表以及收入和成本的预算承诺。
支持采购团队与供应商进行谈判，以确保满足售后市场产品和服务的开发和商业化需求。
监督新产品的市场推出，包括营销发布以及销售团队和支持人员的产品优势培训。
推动工程团队找到创造性和创新的技术解决方案，以满足市场/客户的要求。
根据战略目标设定目标和关键绩效指标，并根据这些目标跟踪执行情况。
对推向市场的新产品推出数量以及产品组合的竞争力负责。
管理一支由工程和业务专业人员组成的团队，确保强大的员工敬业度。提供关键项目管理能力方面的指导，包括技术熟练程度、谈判、解决问题、有效沟通、商业敏锐度、影响力和影响力以及以客户为中心。
在绩效管理流程（PMP）中定义和跟踪团队成员的个人目标，并制定和跟踪团队成员的个人发展计划（PDP）的进度
根据需要招聘人员，以填补团队能力的空白。
管理部门预算，包括批准和控制员工费用。
Be accountable from a program management standpoint of the development and operationalization of new Supplemental Type Certificates (STCs) for aircraft modifications and upgrades and connected aircraft technologies including the development of sustainable processes and tools in collaboration with the Parts and Service Center Operations teams.
Support and collaborate with Product Planning team in the creation of product roadmaps ensuring incorporation of emerging technologies, industry and regulatory changes as well as market trends.
Focus product development efforts on customer needs while drawing on a detailed understanding of competitor's products, evolving customer needs, industry trends, and emerging technologies related to business aircraft.
Lead the management and optimization of Bombardier’s extensive portfolio of thousands of Aftermarket product offerings to ensure competitiveness.
Manage team of program managers responsible for executing our yearly product development pipeline, including meeting schedule as well as budget commitments for Revenues and Costs, in collaboration with internal and external teams.
Support procurement team in negotiations with Suppliers to ensure aftermarket needs are met for the development and commercialization of aftermarket products and services.
Oversee the market introductions of new products including the marketing launch and training of sales team and support staff on product benefits.
Drive engineering teams to find creative and innovative technical solutions to meet market/customer requirements.
Set objectives and Key Performance Indicators in line with strategic goals and track execution against these.
Be accountable for the number of new product introductions brought to market as well as competitiveness of the product portfolio.
Manage a team of engineering and business professionals ensuring strong employee engagement. Provide coaching in key program management competencies including technical proficiency, negotiation, problem solving, effective communication, business acumen, impact and influence, and customer focus.
Define and track personal objectives for team members in Performance Management Process (PMP) and develop and track team member's progress to Personal Development Plans (PDP)
Recruit personnel as required to fill gaps in team capability.
Manage department budget, including approval and control of employee expenses.

职位要求：

从项目管理的角度来看，负责开发和运营用于飞机改装和升级以及互联飞机技术的新补充型号证书（STC），包括与零件和服务中心运营团队合作开发可持续流程和工具。
支持并与产品规划团队合作创建产品路线图，确保纳入新兴技术、行业和监管变化以及市场趋势。
将产品开发工作重点放在客户需求上，同时详细了解竞争对手的产品、不断变化的客户需求、行业趋势以及与公务机相关的新兴技术。
领导庞巴迪数千种售后市场产品组合的管理和优化，以确保竞争力。
管理负责执行年度产品开发管道的项目经理团队，包括与内部和外部团队合作的会议时间表以及收入和成本的预算承诺。
支持采购团队与供应商进行谈判，以确保满足售后市场产品和服务的开发和商业化需求。
监督新产品的市场推出，包括营销发布以及销售团队和支持人员的产品优势培训。
推动工程团队找到创造性和创新的技术解决方案，以满足市场/客户的要求。
根据战略目标设定目标和关键绩效指标，并根据这些目标跟踪执行情况。
对推向市场的新产品推出数量以及产品组合的竞争力负责。
管理一支由工程和业务专业人员组成的团队，确保强大的员工敬业度。提供关键项目管理能力方面的指导，包括技术熟练程度、谈判、解决问题、有效沟通、商业敏锐度、影响力和影响力以及以客户为中心。
在绩效管理流程（PMP）中定义和跟踪团队成员的个人目标，并制定和跟踪团队成员的个人发展计划（PDP）的进度
根据需要招聘人员，以填补团队能力的空白。
管理部门预算，包括批准和控制员工费用。
You have a university degree in engineering, preferably aerospace, mechanical or software with a minimum of ten (10) years of experience in the aerospace industry or in business aviation.
You have experience in a management role or demonstrated leadership.
You have an MBA (definite asset) - alternatively significant business experience as a requirement.
You have in-depth knowledge of the aviation industry, including technical aspects, e.g. existing and emerging aviation technologies
You possess strong corporate agility, strong soft skills, credibility, and the persuasiveness required to influence decisions without having formal authority.
You possess high level of problem solving, including strategic and technical problem solving with internal and external stakeholders.
You must have strong oral and written English communications skills. Functional French communication skills is also required.
You are capable of presenting complex ideas to a senior audience in a compelling manner.
You have strong business & financial acumen, strategic mindset, easily switches between micro and big picture view.
You are a skilled negotiator as well as an expert in conflict resolution, with demonstrated abilities to lead complex contract negotiations of high value.