招聘|商米招售后和渠道经理

After-Sales Manager / Responsable après-vente Europe

工作内容

In order to optimize the Europe After-Sales Management, we create this position in Europe Operation team based in Lyon. This position will work closely with Sunmi Repair Center in Europe.

• Coordinate after sales functions including deliveries, collections and warranty claims in order to optimize customer satisfaction.

• Ensure prompt resolution of any customer complaints about product quality.

• Identify potential problems and take proactive steps to protect the company against bad debt and potential financial risks. Complain with Local rules.

• Implement and maintain systems and processes that will effectively eliminate error, increase response time, improve communication and record outcomes in relation to all aspects of the customer experience.

• Manage customer accounts to ensure tracking of all actions taken in relation to each customer.

• Ensure that all invoicing/payment, delivery and warranty transactions are managed in accordance with company policy.

• Manage the repair and After-Sales Sunmi network.

• Manage the supply for the spare parts to with the distrubtors and repair centers.

• Support the integration of new products and modifications to existing products with Sunmi distributors.

• Contribute to the further processes of the Product Life cycle. Management department as part of Supply Chain Management.

候选人条件

• Bac+5 engineer degree or Master degree above.

• Fluent in French and English, Chinese is a plus.

• Minimum 2 years full time experience in the domain of after sales/repair or quality control management in Fintech, Electronic equipment manufacture industry.

来自招聘小伙伴的补充

主要需要一个英语法语都不错的人来负责欧洲这边故障设备的返厂寄修和零部件的发货。因为总部在国内，中文是加分项（但不是必须项）。这个岗位主要需要沟通能力好，不单单是会语言，得会一定的说话技巧，除此之外，得会基本的Excel操作，硬技能要求也就差不多了。我个人理解是工作年限并不是咬死两年的，但不招实习生，主要是因为有一些process有持续改进的必要，因此候选人需要有自己的想法，而不是简单地听从命令去做事。

Distribution Channel Account Manager Europe

工作内容

• Represent Sunmi and be the main contact person for all our  Distributors in Europe.

• Understand and monitor sales situation and stocking level (Sales in, Sales out, inventory) in coordination with internal and external stakeholders.

• Drive sales through distributors by conducting sales activities : call out to resellers, leads qualification, partners onboarding.

• Support Local sales team with pre qualifying deals.

• Support Distributors sales person in understanding Sunmi ‘s offering and providing regular training to enable distributors.

• Coordinate marketing activities with our Marketing Department.

候选人条件

• The role implies lots of contacts with many people internal and externally. We are looking for someone who has great communication skills and able to create connexon and build trust with  people.

• Attention to details and ability to deal with some complex scenario will be key in the success of the role.

• Comfortable in driving sales through distributors and partners, and not directly to end users.

• Adapt to situation and be agile in a fast moving environment will be essential.
  

• A good understanding in Marketing concept and activities will be needed.
  

• An experience in managing Distribution/channel partners with and IT vendor or with a Distributor is a key requirement.
  

• Experience in the product lines or market is a nice to have but not a  must.
  

• As the distributors and partners are based in Europe, the Distribution manager needs to be able to communicate in English both orally and in writing. Additional EU language is a plus.

• There will be occasional travel in Europe.

Internal Channel account manager, Europe

工作内容

• Qualify and dispatch inbound leads and inquiry.

• Conduct call out activities to increase our partner base and qualify potential.

• Support onboarding of new partners and assist them with any request they may have.

• Work in very close collaboration with local sales Team to drive business with the highest potential partners.

• Work closely with Distributors on increasing partner base and engagement.

• Work with the distribution manager to drive joint Sales and Marketing activities with Distributor clients.

• Direct large opportunity towards local Sales Team for closer action.

• Coordinate technical training and conduc training on Sunmi’s offering.

候选人条件

• This role implies a very close collaboration with local sales Team, we are looking for a genuine team player.

• As we are developing our activities, there will be a high level of partner hunting and onboarding, the candidate needs to like conducting such activities.

• The ability to adapt to situation and be agile in a fast moving environment will be essential.

• An experience in managing channel partners with an IT vendor or with a Distributor is a key requirement. Experience in the product lines or market is a nice to have but not a must.

• As Sunmi sells to partners throughout in Europe, we are looking for an person able to communicate in English both orally and in writing. Additional EU language is a plus. Country coverage will be dependent on candidate language's skill.

• There will be occasional travel in Europe.